|
contents | business | |||||||
| NextiraOne Pumps up Communications for SMC Pneumatics NextiraOne has won another contract for its Unified Communications solution. SMC Pneumatics UK, part of SMC Corporation, has chosen NextiraOne to upgrade its Telephony Systems and provide a scalable solution that will allow the future deployment of Unified Communications applications and collaborative working. The deal follows NextiraOne's implementation of a similar solution for SMC's German subsidiary. Under the agreement NextiraOne has implemented an Alcatel-Lucent Omni-PCX Enterprise system creating an IP telephony platform at the company's site in Milton Keynes in the UK. In the longer term the aim is to network the UK and German sites via Voice over IP (VoIP) links, helping to reduce telephony costs between the two countries. The solution is also likely to roll out to other SMC locations world-wide, bringing additional cost savings. The solution, based on the Alcatel-Lucent Omni-PCX Enterprise platform, has the facility to be developed into a fully featured Unified Communications infrastructure in the future, that would create an enhanced working environment including collaboration tools such as MyTeamwork and video conferencing, both of which are planned by SMC in a later phase. SMC also wanted to improve its sales and marketing communications environment and NextiraOne has implemented a Contact Centre application. Based on an Alcatel-Lucent OmniTouch Contact Centre, the system allows SMC to handle and route calls more effectively and add customised call prompts for queuing calls. Since reliability and resilience were key issues for SMC, NextiraOne designed the network with dual servers and has agreed a three-year Operational Support Agreement with the company to provide remote and on-site support according to agreed service levels. Future planned work involves the introduction of further functionality in the UK and the building of VoIP links to the company's German operation and potentially to other sites in Europe. write your comments about the article :: © 2010 Networking News :: home page |