NetQoS Launches Version 2.0 of its VoIP Monitor Product

NetQoS has launched version 2.0 of its VoIP Monitor product, now renamed NetQoS Unified Communications Monitor to reflect expanded capabilities in VoIP and the addition of video monitoring. NetQoS has added support for voice and video quality metrics in a Microsoft Office Communications Server 2007 environment as well as enhanced diagnostics and reporting for Cisco IP telephony environments to better monitor VoIP performance across the converged network.

Integrated in the NetQoS Performance Center, voice and video quality metrics from Unified Communications Monitor can be seen in context with other network-based performance indicators such as application response times and network traffic analysis statistics. Achieving this contextual view of network performance is critical for resolving the problems that affect users of unified communications (UC) systems.

NetQoS Unified Communications Monitor v2.0 quickly and accurately reports on voice both narrow band and wideband and video in a Microsoft unified communications environment. By receiving quality metrics directly from Microsoft's Quality of Experience (QoE) Monitoring Server, Unified Communications Monitor reports on end-user experience without the need for additional collection devices.

Additional NetQoS Unified Communications Monitor enhancements include:
- Automatic investigations: Unified Communications Monitor now provides automatic investigations for user-reported call quality problems. When a user indicates a call quality problem by pressing the Quality Reporting Tool (QRT) softkey on their IP phone, Unified Communications Monitor will automatically launch a Call Watch investigation. Call Watch then reports detailed troubleshooting information about the phone and the call quality metrics to the Unified Communications Monitor console.
- Automatic, proactive notification of problems: Unified Communications Monitor extends its approach to proactive monitoring to include notification of call server problems. Specifically, Unified Communications Monitor will automatically generate alerts when significant phone registration problems occur or when a failover situation is identified.
- Enhanced support for MSP environments: Unified Communications Monitor now includes group-based permissions and reporting, enabling grouping of locations and data according to geographic or functional characteristics. For service providers, as well as for large enterprises, this grouping support makes managing and reporting on multiple customers simpler and less error-prone.

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