Managed Objects Meeting Growing Demand Across Multiple Vertical Markets for Business Service Management and CMDB

Adoption for more proactive IT management is growing across multiple industries, according to Managed Objects, the Business Service Management (BSM) Company, which cites growing demand for its BSM offerings amid several recent new customer additions and implementation expansions. This continued growth echoes recent market research estimates, which place growth forecasts for BSM demand at upwards of 45 percent over each over the last two years, and projects it to rise steadily over the next several years.

"Demand for BSM has moved beyond the early adopters which were largely financial companies that understood the inherent cost of their trading systems going down", said Siki Giunta, President and CEO of Managed Objects. "Increasingly, organizations in other industries are also relying on technology for a greater portion of their missions whether that's an energy company or an academic university they too realize they cannot afford to wait to react to downtime and instead need to adopt a proactive approach to IT management such as BSM."

End-user demand for new services has often prompted IT infrastructures to grow rapidly and with diverse management tools from a wide array of vendors. Managed Objects has been praised by analysts and chosen by customers in particular for its vendor-agnostic integration capabilities that allow its customers to monitor and visualize the entire infrastructure on a "single-pane-of-glass."


Brigham Young University implemented Managed Objects BSM to strengthen its adoption of the ITIL framework. BYU tapped Managed Objects to integrate, correlate and model data from multiple IT management tools in order to understand the relationships and dependencies among the IT components from a comprehensive service perspective. This enables BYU to lower the risk of IT outages caused by changes to its infrastructure, whether planned or unplanned, and supports its ITIL implementation and specifically its event management process.


PetroChina uses Managed Objects, to integrate and consolidate disparate data sources from existing multi-vendor IT management tools and maps IT infrastructure to business-focused IT services on a single dashboard view, including HP OpenView Operations and Network Node Manager, and to translate it into information about business impact. Managed Objects helps combine this information with other data to accurately measure and report on application and IT service level quality in real-time and over time.

Ontario's Independent Electricity System Operator (IESO) implemented a flexible central alarm system with the capability to consolidate, correlate and provide service-based management of alarms across a range of technological components on a single-pane-of-glass. This included applications and components from traditional IT infrastructure, and also control room alarms from the SCADA/EMS in addition to the sensitive, customer facing market systems that facilitate the energy trading environment.


The State of South Carolina selected CMDB360 to obtain a single federated view of its IT enterprise. The Configuration Management Database (CMDB) project is being championed by the State CIO, and enables South Carolina to visually model information about its IT infrastructure components understand the interdependencies among these components and to proactively monitor and manage accurate, real-time information across its IT services. This allows IT operations to lower the risk of IT outages caused by changes to its infrastructure, whether planned or unplanned, and accelerates its adoption of ITIL best practices.

U.S. Customs and Border Protection agency leverages Managed Objects' BSM software to correlate data from existing multi-vendor IT management tools in order to more effectively manage their mission critical applications. In one example, through Managed Objects 'single-pane-of-glass' service perspective, the agency will ensure high availability and performance for those applications associated with port of entry operations including passenger and cargo entering and leaving the U.S.

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