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BYU Strengthens ITIL Adoption with Managed Objects BSM

Managed Objects, the Business Service Management (BSM) Company, announces that Brigham Young University (BYU) has implemented Managed Objects BSM to strengthen its adoption of the ITIL framework. BYU tapped Managed Objects to integrate, correlate and model data from multiple IT management tools in order to understand the relationships and dependencies among the IT components from a comprehensive service perspective. This enables BYU to lower the risk of IT outages caused by changes to its infrastructure, whether planned or unplanned, and supports its ITIL implementation and specifically its event management process.

A common challenge throughout IT organizations in any industry be it academic, business or government is an eclectic mix of disparate vendor tools used to monitor the health and availability of IT network, systems and applications that have been acquired over the years. These tools each produce data silos that must be manually consolidated and correlated in order to achieve end-to-end visibility of IT performance.

By contrast, BYU is working to integrate data from multiple tools with Managed Objects BSM. Managed Objects correlates data from these tools in combination with auto-discovery information in order to automatically produce service-views that dynamically link IT components to the services they support and those services to business processes they enable.

The end result provides BYU with a relationship model that enables IT operations to better monitor, manage and therefore quickly mitigate an unexpected or adverse impact as a result of a planned or unplanned change made to the IT infrastructure.



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