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NetQoS VoIP Monitor v1.1 Launched

As network engineers and IP telephony professionals expand VoIP pilots into organization-wide deployments, performance management becomes more critical. NetQoS has launched NetQoS VoIP Monitor v1.1 with additional reporting and troubleshooting capabilities, along with support for SIP, to help monitor and improve VoIP call setup and call quality in existing deployments and plan for expansions.

NetQoS VoIP Monitor v1.1 Capabilities:
- SIP Support: VoIP Monitor v1.1 adds support for SIP, a key building block for the move to unified communications. By supporting SIP today in a Cisco IP telephony environment, VoIP Monitor lays the groundwork for future SIP-based solutions.
- Automatic and On-demand Problem Investigation: VoIP Monitor v1.1 facilitates faster troubleshooting by offering automatic investigations when a VoIP performance threshold, such as delay to dial tone, is exceeded, tracing the call signaling path and comparing it to an automatic baseline. The user can also initiate an investigation on demand at any time.
- Capacity Planning Reports: To help both operators and engineers evaluate or plan additions to a current VoIP implementation, VoIP Monitor v1.1 provides enhanced reports for tracking call activity, including information about call volume, call quality, call failures, grade of service, and gateway utilization. These new reports enable IT professionals to view capacity across the entire enterprise or for a specific location or gateway and can be used to determine busy-hour call attempts (BHCA) and busy-hour call completions (BHCC) on the network. In addition, the reports provide a view of the effects of call volumes on call performance and help track trends in call setup failure rates. Utilization reports, which include per-interface statistics and identify individual channels, are especially useful for negotiating contracts with service providers.

With NetQoS VoIP Monitor as part of its product suite, the NetQoS Performance Center provides a complete solution for managing an enterprise VoIP system alongside all other business-critical applications by enabling IT professionals to:
- Obtain metrics on call signaling/setup protocols;
- Gauge the quality of voice calls;
- Measure response times to show the impact of VoIP on existing applications and vice versa;
- Determine the volume of VoIP traffic across the WAN – including who is using it and when – to ensure adequate bandwidth for VoIP traffic and other business-critical applications;
- Monitor the health and availability of VoIP devices;
- Perform active VoIP testing/monitoring via Cisco IP SLA to measure VoIP jitter, latency, and packet loss.



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