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| Ventyx Issues Customer Suite Version 4.1 Ventyx has announced general availability of the company's customer information system (CIS)/billing solution, Customer Suite 4.1. The new release delivers improved data security and increased flexibility in charge calculations, billing and service order management. These key enhancements are in high demand throughout the energy and utility industry, as evidenced by a number of leading utilities who have already established plans to implement the new release. Customer Suite 4.1 includes numerous key enhancements to the charge calculation, billing and service order generation processes, as well as improvements to the user interface. Among the improved features are the following: - Flexible Charge Calculation. Provides the flexibility to develop external algorithms to be used during the charge calculation process. Also enables percentage discounts and user-defined weather normalization adjustments to be applied to calculated charges. - Security and Data Encryption. Provides data protection for sensitive customer information by encrypting at the database level, masking the user interface and masking reports. - Flexible billing. Provides the ability to generate charges and produce a bill for a person who does not have an established premises and service with the utility, such as an out-of-service customer. Also enables billing for storm water services to cover the costs of storm water planning, maintenance and upgrade activities. - Flexible service order management. Enables utilities to create service orders without requiring them to be tied to a customer or premises, in order to manage activities such as capping an overflowing fire hydrant, remove water pooling in a street or repairing a pot hole. write your comments about the article :: © 2007 Networking News :: home page |