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| InformationWeek Ranks Convergys in Top 10 For Innovative Use of Technology Convergys announces today its selection to the InformationWeek 500 Top 10, a prestigious list that recognizes companies for their innovative use of technology. At the awards ceremony held in Tucson, InformationWeek recognized Convergys for its innovative use of technology-based solutions that improve customer loyalty and profitability and that improve employee retention. For 20 years, InformationWeek has identified and honored the nation's most innovative users of information technology with its annual listing. The list is unique among corporate rankings because it spotlights the power of innovation in information technology, rather than simply identifying the biggest IT spenders. Convergys has rapidly moved ahead in the listing over the past two years, going from a ranking in the top 500 in 2005, placing 81 in 2006, and now being in the Top 10. Two solutions were noted that highlight Convergys' ability to leverage technology. The first solution helps clients optimize customer experience with a solution that enables automated, real-time, and proactive policy management across all customer contact channels. This software and services solution augments a company's existing systems, data, and processes. It also drives informed and actionable decision-making that maximizes the lifetime value of each customer while increasing agent efficiency, quality of service, and customer satisfaction and loyalty. Another example is Convergys' early warning system used throughout its 79 global contact centers to address employee retention and encourage employee engagement and productivity. This proactive retention intervention process and tool combines qualitative data from one-on-one conversations between agents and team leaders with quantitative data, to gauge an employee's likelihood to exit the company. Based on an employee's likelihood to leave, Convergys is able to take appropriate steps to intervene and retain the employee before it is too late. write your comments about the article :: © 2007 Networking News :: home page |