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| Midcontinent Communications Signs Contract to Use the Convergys Lifetime Value Optimization Solution Convergys announces that Midcontinent Communications has signed a three-year license agreement to use the Convergys Lifetime Value Optimization Solution. The Lifetime Value Optimization Solution enables companies to maximize the lifetime value of each customer. Leveraging a mix of software and services, the solution augments a company's existing systems, data, and processes and enables significant increases in revenues, reductions in operating expenses, and increased profits, while increasing agent efficiency, quality of service, and customer loyalty. At the core of the offering is a standard product that enables centralized policy creation and management as well as automated, real time, and proactive policy enforcement across all channels. It supports contextual and personalized interactions, with closed-loop learning, for all customer care, billing, and service delivery customer interactions. write your comments about the article :: © 2007 Networking News :: home page |