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| Interactive Intelligence Releases Second Generation SIP Interaction Gateway Interactive Intelligence has released its second generation SIP Interaction Gateway to help customers further leverage the benefits of the company's IP-based unified communications software suite. The enhanced SIP gateway, which enables connections between traditional trunk lines (T1's and E1's) and voice-over-IP networks, includes new support for protocols such as EuroISDN and others, new fax support, and a more scalable eight-span model. In addition to North American digital trunk support, the second generation Interaction Gateway now supports E1/EuroISDN and E1/QSIG. Interactive Intelligence is securing certification and approval for telephony, safety, emissions, and packaging to offer its second generation gateway throughout most countries worldwide, including all European Union countries. The second generation Interaction Gateway is offered in a four-span and eight-span model to flexibly support organizations with several hundred, to a thousand or more users depending on applications deployed and interaction volume. Interaction Gateway is offered with the Interactive Intelligence contact center automation and enterprise IP telephony systems. It can also be deployed with the company's Interaction Dialer module to provide extensive support of call analysis for contact centers with high-volume outbound dialing requirements. Interaction Gateway enables organizations to further leverage their IP infrastructure investments by deploying the device anywhere on the network for a more cost-effective implementation through the reduction of long distance charges. These organizations can also use Interaction Gateway to cost-effectively increase reliability and scalability by deploying it in a "one-to-many" or "many-to-one" server configuration for load balancing and fault tolerance. The second generation Interaction Gateway is available immediately through the Interactive Intelligence global channel composed of more than 250 value-added resellers. The company is also seeking original equipment manufacturer partners interested in reselling the gateway in non-Interactive Intelligence contact center and enterprise environments. write your comments about the article :: © 2007 Networking News :: home page |