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| iConclude Announces Availability of OpsForce 2.1 iConclude has announced the availability of OpsForce 2.1, an automation platform that automates critical IT processes and delivers the vision of Run Book Automation in IT data centers. By automating incident resolution, process integration and common maintenance tasks, iConclude OpsForce empowers IT operations to deliver superior IT service levels. With dynamic drill down views for ITIL reporting, new intuitive run book execution interfaces, enhanced enterprise capabilities for high scalability and reliability, and over one thousand out-of-box automation operations, customers will benefit from unprecedented visibility and control in their mission-critical IT environments. OpsForce 2.1 features dynamic drill down reports for enhanced ITIL reporting. The recently released analytics and visualization capabilities enable sophisticated trending analysis for incident and problem management. IT managers can slice and dice incident data by operating system, application, business unit, and even down to each individual configuration item. This level of analysis provides unparalleled ITIL incident and problem visibility and empowers IT management with the data they need to stop firefighting and to start proactively preventing problems. OpsForce 2.1 also includes a new intuitive run book execution users interface. Based on the dramatic user interface improvements in both the OpsForce Central web application and OpsForce Studio, IT operations technicians can now see at a glance how their resolution processes are modeled. This enhancement helps with training and knowledge management and minimizes the ramp time for new operations employees. New enterprise scalability features and enhancements allow OpsForce 2.1 to work within the largest data center environments and easily support the throughput and reliability required to support mission-critical infrastructures and applications. From the platform support perspective, OpsForce 2.1 is now tested and certified on most common Linux operating systems, in addition to Windows. In addition, OpsForce 2.1 continues to expand iConclude's library of out-of-box content in the form of Accelerator Packs and pre-packaged automation templates and flows. Some of the latest content additions include the Network Accelerator Pack, Windows Server Diagnostic Flows and more operations for SQL Server, Cisco Routers, etc. iConclude OpsForce Platform empowers frontline IT staff to resolve data center incidents and alerts in a repeatable, visually guided way, decreasing time to resolution and minimizing support costs. iConclude OpsForce sits between existing monitoring and service desk solutions and executes resolution procedures for incidents and alerts as they are detected. Running in either fully automated or visually guided mode, these automated procedures can acknowledge alerts, create tickets, run troubleshooting tests, take repair actions, and eventually close tickets and clear alerts, creating a closed-loop, end-to-end incident resolution process. As extensions of the OpsForce platform, iConclude Accelerator Packs jumpstart OpsForce deployments with out-of-box content for common data center environments. Accelerator Packs contain pre-configured operations and automation flows that deliver immediate diagnosis and repair capabilities to help address common problems. Designed with flexibility and extensibility in mind, iConclude Accelerator Packs can be easily customized by OpsForce customers and the IT community at large. write your comments about the article :: © 2006 Networking News :: home page |