|
contents | software | |||||||
| Cisco Unified CRM Connector Available in 20 Languages Cisco Systems has announced, with the support of Microsoft, that the Cisco Unified CRM Connector 3.0 is now available in 20 languages. These are Danish, Dutch, Finnish, French, German, Greek, Italian, Norwegian, Portuguese (Brazil & Portuguese), Spanish, Swedish, UK English, US English, Czech, Hungarian, Polish, Russian, Turkish, Chinese (simplified) and Japanese. The Cisco Unified CRM Connector 3.0 is a customer relationship management (CRM) application tightly integrated with Microsoft Dynamics CRM 3.0. The solution helps small and medium-sized businesses (SMBs) quickly gain access to customer information on inbound and outbound calls, with a view to increasing operational efficiency and providing an improved customer experience. The Cisco Unified CRM Connector 3.0 provides users with a complete view of the customer, including current and past purchases, sales information, order status, account relationships and billing information. Allowing companies to focus their entire operations on customers, the solution helps SMBs develop customer service excellence by providing all employees with access to caller data quickly and simply. This helps companies build stronger, more profitable relationships with their clients, increase competitiveness and minimise costs as part of long-term IT development. When a call is received by an SMB using Cisco Unified CallManager or Cisco Unified CallManager Express, the Cisco Unified CRM Connector 3.0 automatically links to the Microsoft Dynamics CRM system and provides onscreen pop-up windows of the customer contact record and phone call activity so that the service agent can track the call. The same information and capabilities are also accessible remotely, so sales and service personnel in the field can also connect into the network quickly. New customer data or phone call information is uploaded back into the system, so the next interaction with the customer picks up where the last one left off. The Cisco Unified CRM Connector 3.0 is available for Cisco Unified CallManager Express, Cisco Unified CallManager, and Cisco Unified Contact Center Express. The new CRM application is now equipped with auto detect, which identifies which Cisco IP platform is currently being used. A wide range of Cisco Unified IP phones are supported, from the entry-level Cisco Unified IP Phone 7902G to the advanced Cisco Unified IP Phone 7970G. The newly translated Cisco Unified CRM Connector 3.0 is delivered through a unique alliance of Cisco and Microsoft SMB focused distribution partners. To assist these companies, Cisco has introduced the Fast Start programme. This is now available in 10 of the most common languages, providing resources to help partners sell Cisco Unified Communications and Microsoft Dynamics CRM solutions. In collaboration, the two companies have introduced a comprehensive channel and partner self-service website to support the effective delivery of complete solutions to SMBs. This reduces the time taken to get a solution installed, with a view to companies benefiting from their investment quickly and simply. write your comments about the article :: © 2006 Networking News :: home page |