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| Altiris Remote Assist Solution Software Now Available Altiris has announced the new release of Altiris Remote Assist Solution software, a remote support product that helps improve IT service management by accelerating the resolution of service requests. Remote Assist Solution is a re-branded, Altiris offering of Citrix GoToAssist which assists customers in lowering support costs, enhancing IT service management quality and improving end-user productivity. Remote Assist Solution will include added integration with Altiris service-oriented management solutions. The combination of a remote support solution and IT service management solutions will help organizations achieve efficient IT operations and maximum employee productivity. Remote Assist Solution allows IT support staff and managed service providers to easily link with Internet-connected users to quickly identify and resolve computing problems. Remote Assist Solution enables delivery of virtual on-site support to distributed customers and employees for rapid and seamless problem resolution. The features provided with Remote Assist Solution software have helped reduce support costs by improving first-contact resolution and resolving complex calls more quickly. With Remote Assist Solution, support staff can: * Chat with up to eight end users simultaneously to quickly resolve issues. * See what end users see to troubleshoot problems and provide remote diagnostics. * Add pre-scripted messages or links to reduce response time for frequently asked questions. * Invite end users already on the phone to a remote-support session to efficiently view, diagnose and solve problems online. * Transfer a session directly to another representative or to an entire support team for faster problem resolution. Remote Assist Solution requires no agent software or additional software resources, works automatically and securely through virtually every firewall, and performs well even over dial-up connections. write your comments about the article :: © 2006 Networking News :: home page |