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| BLive's V2.5 Point-to-Point Security Anchors Online Support Tool BLive Networks launches Version 2.5 of its web-based communications and desktop sharing service for call centers and help desks. Version 2.5 now features point-to-point 128-bit encryption, ensuring the security of communications between BLive subscribers and their customers. On-Demand BLiveLinks put customers in the driver's seat by allowing people to connect on-demand with a service center without any pre-scheduling or client-side software. Aimed at people and businesses in call center, technical support, and professional services industries, BLive enables helpdesk and service professionals to answer questions, share information, and solve customer problems without having to leave their desks. A BLive session begins with instant messaging through BLiveLinks and can be augmented as necessary with file transfer, desktop sharing or remote desktop viewing and control. Unique to BLive is that a spontaneous, on-demand session can be launched directly by a customer with no software except an IE browser. In addition to security, version 2.5 includes a number of features transparent to the user, but nonetheless crucial to the quality of the product, including: - Easier to Connect: New in this version is support for increased compatibility with firewalls, ensuring both BLive subscribers and their customers will be able to connect seamlessly, no matter what level of security or network infrastructure is in place. - Improved Reliability: Version 2.5 includes significant changes on the BLive server, enabling up to three times as many concurrent sessions. As BLive's customer base grows, this new architecture ensures system reliability and availability. - More Flexibility: Users can set which resolution they want to work at to improve speed and/or screen resolution. BLive's customer-centric solution allows anyone with a browser to initiate a BLive session by clicking on a BLiveLink. The BLiveLink opens a chat window and the session begins. Depending on the nature of the communication, session participants can swap files, share their desktops, or view and remotely control another computer. BLive customers report an increase in their ability to serve customers faster, incurring far less cost using remote control technology. As more and more companies attempt to automate customer care, BLive customers are able to differentiate themselves by providing a link to a live person, who has all the tools to solve a problem. write your comments about the article :: © 2006 Networking News :: home page |