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Global Crossing Launches Applications Performance Management

Global Crossing has announced Applications Performance Management (APM) as the latest addition to the company's fully managed, converged IP services portfolio. APM strengthens the portfolio by adding end-to-end, real-time performance monitoring, robust troubleshooting and one-second increment data gathering at every site throughout a converged IP network.

Enabled through a strategic partnership with Fluke Networks that incorporates its Visual UpTime Select solution, APM provides network managers the ability to identify performance issues and determine if they are application specific or network based, resulting in faster resolutions. Armed with historical data and class of service (CoS) measurements, network managers now have the information to optimize network applications configuration and utilization and to plan for future network design changes that support a mix of applications.

Global Crossing Applications Performance Management services enable enterprises to reliably and securely manage the performance of any application including Global Crossing VoIP Services and Global Crossing IP Video across their converged IP networks. These services increase application and network availability, optimize the use of bandwidth across the network and reduce operating costs across traditional and IP-based infrastructures.

Network managers will resolve issues faster and generate fewer trouble tickets by having visibility into network and applications performance issues, and the resulting knowledge will enable them to correct many such issues themselves. Resolution times on submitted trouble tickets are expedited since the Global Crossing's Network Operations Center (NOC) shares an identical view of performance issues.



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