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| GWI announces c.Support 2006 for Lotus Notes GWI Software, an industry-leading provider of comprehensive IT help desk/customer service applications, today announced the availability of c.Support 2006 for IBM Lotus Notes/Domino(TM), a complete help desk support solution built for the Lotus Notes/Domino platform and the web. c.Support 2006 allows support organizations to coordinate, manage and track everyday support activities, as well as more complex workflows that involve several people or departments and interdependent tasks. Other features of the software include knowledge management, asset tracking, and customer self-support. Beyond its industry-leading core features and functionality, c.Support 2006 includes a number of new features designed to increase efficiency in support-related activities. c.Support 2006 users can now require Incident Approvals from an approval group or persons before an incident can be closed. Email Processing allows users to create a new incident or update existing ones via an inbound email. Unique Headlines and FAQs can now be assigned to multiple end user desktop interfaces. "We are excited to deliver c.Support 2006 to the market as it represents our 13th year of delivering a world-class solution on the IBM platform, " said Daren Nelson, CEO of GWI Software. "And we are also excited that many of the new features fulfill direct requests from GWI customers. GWI has a long-standing tradition of working closely with our users to develop new functionality in our products." write your comments about the article :: © 2006 Networking News :: home page |