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| Ditech launches voice quality program Ditech Communications Corporation, a leader in the development of voice processing systems for communications networks, announced today the availability of its Voice Quality Evaluation Program, a new network advisory program that enables carriers to identify and remedy network impairments that affect the sound quality of mobile calls to ensure their subscribers are receiving optimal voice quality. According to the "2005 Wireless Call Quality Performance Study" by JD Powers and Associates, improving network call quality provides a key competitive advantage for carriers in customer satisfaction. The study indicates that in an increasingly competitive environment, carriers offering superior network quality will improve their likelihood of attracting new customers and retaining more of their existing base. In addition, the study noted that improving network quality is a big financial incentive for wireless carriers, as customers experiencing at least one call quality problem are three times more likely to say they will 'definitely' switch carriers in the future. "Its clear that service quality drives customer loyalty." said Chalan Aras, vice president of marketing of Ditech Communications. "Our voice quality solutions based on the BVP-Flex F400 and F600 voice processing platforms give our customers a distinct competitive advantage by providing a superior voice experience. The BVP-Flex sets the bar for higher voice quality performance and through its upgradeable hardware and software, delivers headroom to serve future needs. The consistently high satisfaction rankings of carriers that have deployed the BVP-Flex are a powerful testament of the versatility and performance of Ditech's voice platforms." Ditech's Voice Quality Evaluation Program utilizes a system that includes the BVP-Flex platform to continually monitor selected areas of a live mobile network to measure acoustic and hybrid echo. Ditech's voice quality experts then work with customer engineering teams to compile a detailed assessment that pinpoints problem areas and make recommendations for network improvement. The findings enable carriers to identify how existing voice processing equipment should be reconfigured or upgraded with better hybrid or acoustic echo cancellation capabilities. In addition, the results provide carriers with information that enables them to assess calls coming from their voice transport partners, providing a powerful instrument to review the quality of the voice calls from other providers. Scheduling a Voice Quality Evaluation Service providers interested in obtaining more information regarding the Voice Quality Evaluation program can contact Ditech Communications at 1-800-234-0884 or echoaudit@ditechcom.com. write your comments about the article :: © 2005 Networking News :: home page |