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| Transversal and Mothercare Won in the 'Best Technology Partnership' Category Transversal and Mothercare have won in the 'best technology partnership' category at the prestigious Customer Contact Association Excellence Awards. The award is recognition for the deployment of web self service technology at Mothercare encompassing its contact centre, website and in store point of sale terminals. Technology provider Transversal worked with Mothercare to develop 'Ask Carrie' an innovative virtual help assistant. This enables website users and contact centre agents to 'ask' questions using natural language, with relevant answers returned instantly. Customers are currently asking 2,000 questions per day using Ask Carrie with only 3.5% needing to escalate queries. Within the contact centre environment, agents are now able to answer questions quicker and emails are answered promptly. write your comments about the article :: © 2010 Computing News :: home page |