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| Convergys to Help Namibia’s MTC Enhance Customer Experience Convergys announced that longstanding client MTC, Namibia's leading cellular operator with 1.5 million subscribers, will take delivery of two solutions from the Convergys Intelligent Interactions suite. MTC sought customer retention and loyalty solutions that would scale to its growing needs while driving revenue growth. Convergys' Intelligent Loyalty Solution, based on Convergys Dynamic Decisioning Solution, will help enable MTC offer a new range of flexible and loyalty-enhancing offers to its pre- and postpaid users. MTC will also use Convergys Intelligent Self-Service to handle functions such as payments or account enquiries on a new Intervoice Voice Portal Platform. Convergys will provide three years of maintenance on the solutions. write your comments about the article :: © 2010 Computing News :: home page |