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| Internal Fraud Viewed by Communication Service Providers as a ‘Growing Concern’ cVidya Networks announced the results of its industry survey conducted amongst communication service providers professionals. The survey showed that 85% of respondents indicated that internal fraud is a growing concern for the telecom industry. The survey was carried out within cVidya's annual user conference which took place in Barcelona with 180 participants, from 60 customers and partners, from 35 countries worldwide. Amongst the CSPs represented at the conference were Bell Canada, Orange Group, Telefonica Group, O2 and Vodafone. The survey focussed on key issues relating to how CSPs view different aspects of revenue assurance and fraud management, and investigated current industry concerns. The full results of the survey can be viewed on the cVidya website. "With the growing complexity of processes, platforms and offered products, there is an increasing need to monitor internal transactions and activities. One of the lessons learnt from the latest economic crisis is that there is a growing risk of and increasing damage from fraud caused by employees and subcontractors", said Anton Pivala, Head of Fraud Prevention Unit at Kyivstar, Ukraine. "Kudos to cVidya for organizing an excellent user conference which was attended by large number of operator experts who are involved in domain of revenue intelligence. The conducted on-site survey showed the market tendency towards dealing with neglected however growing risk areas, such as Internal Fraud, Dealer Risk and Collection Assurance and cost management issues. To address these growing operator challenges cVidya launched and demo'ed a variety of innovative solutions at the conference", said Ari Banerjee, senior Analyst at HeavyReading. Other results indicated that Dealer Fraud is a major concern in Eastern Europe and that PRS fraud is an issue amongst West European and Asian CSPs. The concern for By-pass fraud is greatest in North American operators. Additionally, whilst Rating and Billing verification is highly covered by RA departments, Dealer Commission verification has the lowest coverage (6%). Only 18% of CSPs cover Ledger verification and only 32% are involved in Collection Assurance. write your comments about the article :: © 2010 Computing News :: home page |