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| Alltel Wireless Selects Convergys Smart Solutions Convergys has signed a contract with Alltel Wireless for an end-to-end BSS solution to include Service Activation Manager, Customer Service Manager, Rating and Billing Manager, Real-Time Convergent Charging Solution and Active Mediation, as well as Convergys Dynamic Decisioning Solution. Convergys solutions will replace Alltel's in-house legacy system. Alltel Wireless has chosen Convergys Smart BSS Solutions to reinforce its position of customer advocacy. Convergys Smart BSS Solutions mesh perfectly with Alltel's customer-centric approach, enabling the provider to deploy streamlined and cost-effective BSS technologies and services to address the needs of its customers. Convergys Dynamic Decisioning Solution further enhances Alltel's ability to drive customer loyalty and retention, enabling personalization and real-time, actionable, customer intelligence. write your comments about the article :: © 2010 Computing News :: home page |