|
contents | business | |||||||
| Convergys Among Top Companies that Define Global Outsourcing Convergys has been named to the 2010 GS 100 List of Companies that Define Global Outsourcing. Convergys was also named to the lists of Top BPO Vendors and Top Call Center and Customer Management Vendors. The lists are compiled annually by Global Services Media, which connects buyers and service providers in the global IT services and BPO industry, and Neo Advisory, a consulting firm that leverages outsourcing and globalization to enable organizational transformation. "As a company that defines global outsourcing, Convergys helps optimize everyday interactions, turning the customer experience into a strategic differentiator for our clients", said Andrea Ayers, Convergys President, Customer Management. "As a single-source provider of self-service and agent-assisted care, Convergys supports its clients by combining innovative technology and agent-assisted services to optimize the customer experience. "This recognition helps validate Convergys' commitment to providing a superior service experience to our clients and their customers in all of our geographies", Ayers added. "We are very pleased to be included on the list of companies that define global outsourcing because this high honor reflects so positively on our clients and on the unparalleled quality and dedication of our approximately 65,000 employees." The GS 100 analysis model focused on four main areas in which Convergys excels: - Management Excellence, including revenue, growth, profitability, thought leadership, innovation capability, marketing excellence, leadership quality, risk management measures, and other performance indicators. - Customer Maturity, including new customers, industries, and geographies represented, contract sizes, customer case studies, complexity of projects, etc. - Global Delivery Maturity, such as global delivery footprint, type of work performed, and expansions. - Breadth of Services Portfolio, including breadth of capabilities and service offerings across the industry, domain expertise across industries, vendor management practices, and category leadership. Convergys serves 25 of the FORTUNE Top 50 companies, 8 of the Top 10 commercial banks, 7 of the Top 10 communications companies, 7 of the Top 10 healthcare organizations, 7 of the Top 10 retail and e-commerce firms, and 7 of the Top 10 technology companies. write your comments about the article :: © 2010 Computing News :: home page |