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| University of Liverpool Uses AskED With competition between universities to attract new students hotting up, the University of Liverpool is using AskED, a new web self service tool supplied by Transversal to provide students with the information they need simply and more quickly than traditional website browsing or search functions. The solution was implemented this week and means that the 50,000 prospective students who enquire via email about the University of Liverpool each year can now find out fast, accurate answers by 'asking questions' using natural language through the University's website. Questions can vary from those directly related to academic life, such as "how much are tuition fees?", to the more informal "what is the nightlife like?" To ensure that questions can be satisfactorily answered, the Transversal solution includes an in-built knowledgebase which is continuously updated by University of Liverpool staff to field answers to the most popular questions. This provides a valuable insight into what students are looking for in a place to study and enables the University to easily 'tweak' the knowledgebase to provide relevant information. write your comments about the article :: © 2010 Computing News :: home page |