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| Convergys Named 2010 Service Winner in Outsourcing Convergys announces that Customer Relationship Management (CRM) Magazine selected it as a Service Winner in the Outsourcing category. CRM Magazine is a leading publication of the customer relationship management (CRM) industry. Recognizing how the economic climate helped drive service as a significant differentiator, CRM magazine's annual CRM Service Awards honor the vendors, consultants, and end-user companies focused on customer experiences through the integration of people, processes, and technologies. Citing Convergys' excellent reputation in the marketplace, innovative roadmap, and overall value proposition, CRM announced the winners in the "2010 Service Awards" March issue – its seventh annual review of industry innovation and success. CRM Magazine has previously recognized Convergys in the Outsourcing category in 2006, 2007, and 2008. CRM Magazine selects its service winners based on a proprietary selection formula that includes industry analyst ratings for customer satisfaction, depth of functionality, and company direction. write your comments about the article :: © 2010 Computing News :: home page |