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| Kaseya Unveils Next Generation Product Line Kaseya has announced Kaseya 2, its next generation line of products. The new products will expand Kaseya's feature set and deliver new solutions that make its powerful technology accessible to anyone who needs to manage IT systems. Kaseya's new products include Software-as-a-Service (SaaS) and on-premises solutions. The SaaS products are designed to meet the needs and preferences of service providers offering remote support, troubleshooting and managed services, the small office / home office (SOHO) user and small- to medium-sized businesses (SMB), by providing simple, affordable options on a subscription basis. Kaseya's next generation technology also extends to its popular on-premises solutions to meet the business requirements of the small-to-medium sized enterprise (SME), IT service provider and enterprise IT segments. The K2 family of products, which are all expected to be generally available in Q1 2010, includes: Kaseya Free simple, secure and free remote computer access IT Toolkit easy to use set of tools for instant remote access and troubleshooting IT Workbench fast and efficient remote access, support and remediation IT Center proactive IT service delivery through integrated automation Small to Medium Sized Enterprise Edition comprehensive yet simplified systems management in one easy to use interface Master IT Service Edition robust framework for managed service delivery with the widest range of functionality to provide more services with less resources Enterprise Edition complete corporate IT Systems Management through integrated automation. According to Bill Malik, research director at Gartner, "most organizations can improve the performance of their IT management functions, and the larger the organization, the greater the potential improvement. Having an IT management infrastructure that is truly global in reach can provide significant benefit to multinationals and multi-site regional organizations, improving overall quality of service and reducing support costs." Kaseya 2 expands the integrated functionality of the company's core framework, the Virtual System Administrator (VSA). The VSA provides real-time, Web-based IT task and process management, which now includes: A streamlined user interface for better navigation and organization that yields a more productive experience An organizational structure for different users, roles and overall system security preferences to better define responsibilities and functions for multiple users in an environment Enhanced reporting services, designed to increase internal and external communication An upgraded scheduler and Wake on LAN for increased automation flexibility New Web service APIs for integration with third-party applications to allow users to create add-ons and augment the management of their entire IT environment. Kaseya 2 also means the debut of entirely new applications that expand Kaseya's deep array of systems management modules. These include: A configurable, policy-driven service desk that allows ITIL-based implementations, flow of incidents, problems and changes to help facilitate true automation within the integrated platform A new Live Connect proprietary application that provides instant access and visibility of remote systems (including a video chat function) in the background, without interrupting a user's productivity A new discovery application that will find all IP-based systems and devices on networks along with basic SNMP monitoring of the devices. Kaseya 2 also delivers additional enhancements to the current application set, such as patch management, agent procedures, monitoring, desktop policy management and desktop migration. write your comments about the article :: © 2010 Computing News :: home page |