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| Bocada Maintains Lead in Data Protection Market Bocada has announced users, including numerous Fortune 500 companies, manage over 250,000 backup servers and clients with Bocada solutions, further solidifying its position as the market leader with the largest overall installed base footprint. Bocada continues to transform the way companies deliver data protection services that enable greater business and IT alignment, maximize operational efficiency, minimize risk, improve customer satisfaction and reduce operating expenses. With a decade in its market, Bocada was the first supplier of Data Protection Management software. Bocada currently has the largest installed base footprint of any DPM vendor. The company has consistently maintained more than 90 percent renewal rates of existing customers over the past two years, leading Bocada to profitability in 2008 and positive GAAP revenue results in every quarter of 2009. Its customer-driven service delivery management model, focused on business objectives and customer satisfaction goals, provides actionable methodology for organizations focused on process improvement to help improve overall data protection operations and reduce costs. Bocada is currently developing a next-generation solution that helps revolutionize the process of data protection service delivery. Bocada's Data Protection Service Management (DPSM) process is an ITSM-like model for improving data protection operations focused on business objectives and customer satisfaction goals. Designed for MSPs, SaaS vendors and medium to large enterprise organizations with a focus on service delivery, the Bocada DPSM process outlines a multi-phased approach to assess the overall data protection delivery infrastructure effectiveness, improve the ability to deliver quality data protection and recovery services, publish the results to customers and continuously advance the effectiveness of data protection operations while lowering costs. Bocada has begun to actively hire and expand its development team to further refine its purpose-built DPSM solution. To support its continued growth, the company is aggressively building out its channel program and support, partnering with industry experts to augment its own channel management staff. write your comments about the article :: © 2009 Computing News :: home page |