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| Aurix Releases Gopher-it Aurix announces the launch of its desktop speech search and analytics product, Gopher-it, to help contact centres stay ahead of the competition while reducing risk. The phonetic speech search technology used in Gopher-it was originally developed by scientists at Aurix for the intelligence services and has been transformed for the contact centre environment. The solution will enable contact centres to identify words and phrases in call recordings, helping management teams to improve operational efficiencies, combat compliance breaches and gain competitive advantage. Gopher-it is the first Windows based, desktop speech search and analytics tool. Unlike most other speech analytics technologies, it is based on phonetic technology, that doesn't require a dictionary of recognisable terms. Gopher-it can be tailored to the needs and budgets of both large and small contact centres. Based on an open architecture, it can easily be integrated with existing contact centre infrastructure. write your comments about the article :: © 2009 Computing News :: home page |