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| Revealed: The IT Expenses Half of IT directors are spending valuable time manually submitting purchase orders and expense approvals, a survey has revealed. The Vanson Bourne poll, which was commissioned by workload automation specialist UC4, quizzed more than 100 IT directors on top bugbears and chores. The survey also revealed 42 per cent of respondents spent critical time on order processing and fulfilment, while 40 per cent spend too much time solving problems for IT users. "Excessive admin and manual chores can stunt innovation and growth, leaving businesses with an unbalanced and hefty IT workload", said Alan Smith, SVP, UK & Ireland, UC4. 45 per cent of respondents spend 10-20 per cent of their time on admin – equivalent to one full working day; this figure increases to 58 per cent in small companies. If manual chores were reduced, 84 per cent of IT staff claimed they would spend more time on planning and strategy, while 47 per cent cited business development as a key activity. The research underlined the often overlooked opportunity of dynamic scheduling and rapid application automation to balance the IT workload and increase productivity. "In a tough economic climate businesses can make sure talented staff become more productive removing human interaction and reducing latency through advanced automation of manual tasks. Automating these complex and time-consuming workloads will ensure a more agile and flexible business", Smith concluded. write your comments about the article :: © 2009 Computing News :: home page |