Virgin Media Implements Solutions from Convergys

Convergys has successfully completed a complex data migration and relationship management software implementation for Virgin Media, an entertainment and communications company.

Virgin Media is the UK's largest residential broadband provider, the largest virtual mobile network operator, and the second-largest provider of pay TV and home phone. The company launched in February 2007, following the merger of the UK's two largest cable companies, NTL and Telewest, and the subsequent acquisition of Virgin Mobile. As the company came together, Virgin Media sought to better serve its customers by bringing together its four legacy billing systems. Convergys' strong track record as the incumbent billing solutions provider at Telewest, coupled with its unique partnership approach and proven ability to support bundled service subscribers, convinced Virgin Media that Convergys' ICOMS customer care and billing system is the solution of choice.

A large team of software specialists worked to implement ICOMS, Convergys' expanded end-to-end, customer-centric, customer care and BSS Solution, at Virgin Media. The team migrated over four million accounts onto the new platform in the process, bringing the total number of Virgin Media subscribers on ICOMS to approximately five million. Convergys completed the project on time and on budget and today, ICOMS is helping Virgin Media make significant cost savings on a yearly basis.

A team of Convergys' professional services specialists is providing ongoing support and maintenance to Virgin Media, ensuring that Virgin employees harness all the comprehensive capabilities of their ICOMS system. These specialists also assist with configuration and functionality questions, as well as application consulting and development services.

Convergys' expanded end-to-end customer care and BSS/OSS solutions deliver innovative support of convergent services leveraging real-time marketing innovation, minimizing risk, reducing operational costs, and generating revenue in order for our clients to focus primarily on building valuable relationships with their customers.

Using intelligence gained from Convergys' years of operational experience in Customer and HR Solutions, Convergys applies a customer-centric view to help its clients positively impact the key drivers of business success including revenue generation and production, contact and technology optimization, and operational performance. Convergys' consulting services transform its clients' businesses to become more customer-focused while generating revenue and lowering costs.

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