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| ILX Group Promotes Practical Desktop Solutions Businesses are failing to reduce costs and increase office productivity when implementing new IT systems because they under estimate the level of support needed by end users, claims ILX Group. By providing end users with appropriate support, organisations with 500-desktop users can immediately save £44,100 off their bottom line and up to 88 working days. Based on industry-accepted research, the average end-user will make 1.75 helpdesk calls per month at a cost of £14 per call. This equates to £147,000 being wasted on helpdesk support which could have otherwise be deployed on other critical business activities. ILX offers Desktop Performance Solutions for Microsoft Office 2007, Windows Vista, Window XP, and Microsoft Office 2003, as well as Lotus Notes and BlackBerry. write your comments about the article :: © 2008 Computing News :: home page |