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| ntl:Telewest Business Launches New Online Customer Portal ntl:Telewest Business has launched an online customer portal to give customers complete control over their next generation communication needs. Designed to place service providers firmly in the driving seat, customers can order new services, receive instant quotes, carry out network feasibility assessments and access key documentation within a few clicks. Launched over two phases, service providers will now be able to purchase Leased Lines, Ethernet Extensions and National Ethernet services using the customer portal. The second phase, which will be released in the New Year, will incorporate services such as billing, fault management, site management, service reports and online communications with account managers. Although many of these features are available to customers already, the portal development will consolidate best practice through a single interface and across the product portfolio. A quarter of existing customers have already registered to use the portal, demonstrating the demand for more flexible control over communication services. Currently the industry is taking up to 48 hours to process a pricing quote, but the new portal, using an automated desk top application, will give service providers instant quotes, backed up by an automated feasibility study which ensures the portal provides a 95% accuracy rate which is unprecedented in the industry. This enables them to make mission critical decisions faster. A customer portal interface has been available for National Ethernet services since 2007 and during this time ntl:Telewest Business has seen a 400 percent increase in order inquiries. Deploying the portal across more services will significantly enhance ntl:Telewest Business' capacity to handle in-bound enquiries and give greater insight into where it wins and loses business. This will enable the company to be more competitive and flexible to fine tune services for its clients accordingly. As the customer portal can process standard requests automatically, account management and pricing teams can respond even faster to special requests and multi-site opportunities, thereby providing clients with the best expertise and service. The customer portal supports ntl:Telewest Business' unique Telecoms 2.0 initiative which combines its Next Generation Network (NGN) capabilities with expertise to help customers unlock the full potential of next generation communications. write your comments about the article :: © 2008 Computing News :: home page |