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| SmarterTools Releases SmarterTrack 3.5 SmarterTools announces the release of SmarterTrack 3.5. SmarterTrack is a product with all the features and functionality of a robust Help Desk, Ticket System, Live Chat, Cost Analysis, Data Mining, Knowledge Base, and Reporting software delivered within one elegant web interface. SmarterTrack 3.5 includes the new WhosOn feature giving businesses the ability to track customers as they navigate Web sites in real-time and allows agents to invite users to Live Chats. This release also adds more intelligent Ticket and Live Chat distribution methods, Google mapping for Live Chat, and much more. Businesses often purchase multiple applications — sometimes based on differing technologies — to provide their agents and managers with the tools they need. Unlike competing products such as LivePerson and Bold Chat, SmarterTrack 3.5 is an all-inclusive customer service software application that provides: - Enterprise-level HelpDesk / Ticketing; - Live Chat with Push Pages, Chat Invite, Chat Coaching, Co-Chat, Google Maps, and more; - SEO optimized Customer Portal with Knowledge Base; - External Database and Application Integration; - Comprehensive Reporting, Analysis and Data Mining; - WhosOn with dozens of report items. write your comments about the article :: © 2008 Computing News :: home page |