|
contents | business | |||||||
| Netcad Transforms IT Services Business Using Kaseya Kaseya announces that South African IT consultancy Netcad has transformed its managed service business following the implementation of the Kaseya IT automation platform. By using Kaseya to automate key tasks and remotely manage client IT systems, the company has dramatically reduced travel to client sites and freed up over 90 man hours per week. This has enabled Netcad to grow its customer base by 25% without increasing its head count, and attract new clients located a significant distance from its Johannesburg headquarters. Since the implementation of Kaseya in June 2007, Netcad has radically transformed its IT services business from a traditional "break/fix" model to one that offers proactive IT managed services and support for more than 600 PCs, laptops and servers. The platform enables Netcad to remotely and simultaneously monitor and manage the infrastructure, network components, servers and desktop PCs for every client, through a single, integrated web-based interface. The integrated view also enables Netcad to group and manage the IT systems according to client, machine roles, or by physical site, as well as other service-based permutations such as all customers on 'Platinum' service level. As a result, the company can schedule key tasks and procedures such as system back-up, running virus checks, deletion of temporary files and patch management, and run these across the entire customer base at the same time. Key features of the Kaseya IT automation platform include: • Fully automated patch management; • Easy, powerful and comprehensive scripting for scheduling and automating tasks; • Automated, recurring and complete hardware inventory and software inventory and audits; • System monitoring and event alerts; • Secure remote control; • Comprehensive, integrated management reporting; • Powerful anti-virus and anti-spyware detection. write your comments about the article :: © 2008 Computing News :: home page |