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| ASC Receives 2007 Product of the Year Award ASC announces that Technology Marketing Corporation's (TMC) Magazine Communications Solutions has named INSPIRATIONpro 8.0 as a recipient of a 2007 Product of the Year Award. INSPIRATIONpro 8.0 improves ASC's already sophisticated quality monitoring solution with several new capabilities such as the use of speech technology for automated analysis, especially useful for contact centers with a high volume of calls. INSPIRATIONpro helps call center managers learn about their agents' service level and thus fosters a continuous improvement process. It provides a detailed and automated analysis of recorded calls by using transcription and speech mining capability. Most important, INSPIRATIONpro 8.0 can now be provided as On-Demand Services, a revolutionary new sourcing concept for quality monitoring. Just as consumers receive electricity without building their own power station, on-demand products give service providers the possibility to provide centralized service and deliver it like "water from a tap." write your comments about the article :: © 2008 Computing News :: home page |