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| Hammonds Direct Uses Skywire Software's Documanage Solution Hammonds Direct has turned a regulatory requirement into a new source of revenue by implementing a new, automated system for producing HIPs (home information packs). The new system uses Documanage – the robust workflow and content management component of Docuflex, Skywire Software's customer communications management (CCM) suite for financial services – to manage workflow and store documents for Web presentment. Hammonds Direct acts on behalf of some of the UK's largest financial institutions, estate agency chains and major companies dealing with the transfer of domestic property. The recent introduction of HIPs legislation in the UK requires home sellers to supply a home information pack – containing legally binding information relevant to the sale – on all residential properties. Already processing 10,000 –12,000 conveyancing transactions per month, Hammonds Direct recognized the need for an improved workflow and document management system, which could deal with the projected volume and complexity of HIPs-compliant documents. Working closely with the Hammonds Direct technical team, Skywire Software designed a system to deliver a fast, transparent service for creating HIPs in response to the legislation. The new system produces dynamic, data-driven HIPs from documents residing in the Documanage database, and presents them via the Web. The flexibility of the solution has allowed Hammonds Direct to create eight (at present) different layouts of HIPs to meet the branding needs of multiple clients. To fully implement the solution, Skywire Software consultants provided training to in-house technical staff along with best practices guidelines during the course of the implementation project. The solution from Skywire Software, which includes document workflow for legal conveyancing, is now used to manage over 30 million individual documents, with over 10 million documents active at any given time. write your comments about the article :: © 2008 Computing News :: home page |