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| Scottish Water Awards £28m IT Transformation Contract to Fujitsu Fujitsu Services announces that it has secured a contract with Scottish Water in an 8 year deal worth £28m to supply service desk support and infrastructure services as well as desktop managed services. The project will support over 4,000 employees based all over Scotland including its HQ in Dunfermline and its offices in Edinburgh, Glasgow, Dundee, Inverness and Livingston, plus engineers and support staff working remotely. In 2002, three separate water authorities, East, West and North of Scotland merged to form Scottish Water, the UK's fourth largest water utility serving around 5 million customers. Each company had its own IT system and support staff, which was obviously not cost effective or easy to manage. Scottish Water pulled this together into one business, but now wants to move its IT function onto the next level by moving to a managed service. By enlisting Fujitsu to manage its infrastructure (servers and desktops) plus associated service desks for first line support, Scottish Water will save around 20% on its previous IT costs. But more than this, it wants the transition from in-house support to managed services support to help it out perform its targets and competitors. Scottish Water will also have improved hours of IT support, especially for its remote workers, as well as dramatically upgrading the infrastructure that the entire workforce uses. write your comments about the article :: © 2008 Computing News :: home page |