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| Infinity CCS Launches Timesheeting Module Infinity CCS has launched a contact centre 'Timesheeting' module, previously only available as part of the Infinity suite of software applications. The module, which works on a simple drag and drop basis, ensures daily control over team revenues and costs, and negates manual, paper-based or spreadsheet forms. It is particularly beneficial to contact centres who employ agents on temporary contracts. The Microsoft SQL-based software is available immediately from Infinity CCS to purchase or for short-term rental. The application records the actual hours each agent or team has worked and the remuneration due, including performance based commissions and bonuses. Once a shift is verified and signed-off by a supervisor, data can be automatically exported to any off the shelf or bespoke payroll system. write your comments about the article :: © 2008 Computing News :: home page |