|
contents | business | |||||||
| ASC Receives 2007 Product of the Year Award from Customer Interaction Solutions Magazine ASC announces that INSPIRATIONcompact has received a 2007 Product of the Year Award from Technology Marketing Corporation's Customer Interaction Solutions magazine. INSPIRATIONcompact provides communications recording and quality monitoring in a single system for small and medium-sized contact centers. It is integrated with ASC's MARATHON EVOlite to provide traditional, hybrid or pure IP recording. INSPIRATIONcompact records up to 60 S2M, 48 analog or digital channels and up to 32 VoIP channels, and stores up to 175,000 hours of recordings online. Features include browser-based design and access via the Internet from nearly any location; the ability to embed remarks in recorded calls and provide best/worst practice examples; and flexible scheduling of quality monitoring and recording sessions. The 10th Annual Product of the Year Award winners were featured in the January 2008 issue of Customer Interaction Solutions magazine. write your comments about the article :: © 2008 Computing News :: home page |