Convergys Chosen as a Preferred Solutions Provider for the GSA

Convergys announces that the U.S. General Services Administration (GSA) has named it a preferred contact center solutions provider. This designation gives federal agencies access to Convergys' entire Customer Management suite of solutions through the GSA's two and a half billion dollar contract vehicle.

The GSA named Convergys a preferred provider because of its in-depth knowledge and experience of the customer care industry in the government sector.

Convergys helps governments accomplish citizen-centric missions through a wide range of technology, consulting, and customer management solutions. These solutions leverage private sector best practices in customer care and information management, enhancing the citizen experience through enterprise effectiveness, workforce management, e-learning, automation tools, back office solutions, collections, and shared services.

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