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| Introducing rostrvm Java Toolbar Think of Computer Telephone Integration (CTI) and you probably think about screen popping IT systems and automated dialling. And you might also think CTI is a complex system development. Rostrvm Solutions' new Java toolbar provides easily-deployable standard CTI functions and more. The rostrvm Java Toolbar provides screen based call and data control via a graphical user interface embedded in another Java application, or in a web page as a Java applet. The Java toolbar goes beyond standard CTI functions such as proactively presenting call centre agents with information from IT systems and automatically dialling numbers. The application also: - Controls telephone activity such as answering, holding and transferring calls delivering easy call management for the agent; - Allows data to be transferred with calls via rostrvm's patented CLIPboard mechanism ensuring that callers don't need to repeat information; - Links to rostrvm's Directory Services to support easy dialling; - Records agent activity allowing the call centre manager to monitor individual and team performance; - Captures business-based call outcome information for reporting through rostrvm Supervisor management information. Managers can easily and instantly see the call centre's business benefit. write your comments about the article :: © 2007 Computing News :: home page |