|
contents | business | |||||||
| AirVersent and BT Extend Relationship AirVersent announces an extension of its relationship with BT, which will see AirVersent's ServiceNet solution rolled out to 2,000 of BT's own mobile engineering workforce. In 2006 the ServiceNet managed service platform was chosen to underpin BT's own Mobile on Demand (MoD) field service solution, which has already seen several successful deployments and will now be rolled out to a section of BT's own workforce. Under BT MoD, ServiceNet provides the link between customer service systems and a mobile field force. It delivers real time views of workflow, seamless data exchange as well as the tools to create configure and control the field application on the mobile worker's handheld device. Communications are handled via ServiceNet, typically over a GPRS wireless network, enabling the receipt of job instructions, work schedules, including reactive work and real-time updates. In 2007 a class leading solution from 360 Scheduling was fully integrated into ServiceNet and hence in to BT's MoD solution. ServiceNet is available as a managed software as a service application or for installation on a customer's own premises. write your comments about the article :: © 2007 Computing News :: home page |