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| ASC to Participate at the Annual Call Center Exhibition ASC has announced its participation at the Annual Call Center Exhibition (ACCE), September 10th to 12th, San Diego State Convention Center, San Diego, CA. The company will highlight its VoIP recording and quality monitoring solutions. ACCE is sponsored by the International Customer Management Institute (ICMI), a global leader in the contact center industry. Last year, 1,700 people attended this prominent event, representing 38 countries and all 50 states. ASC's renewed focus on the North America market has been orchestrated by its new Chief Operations Officer, Harald Zapp, who will be travelling specially from Europe to attend with the Vice President of Sales, North America, Jim Thompson. Both company officials will be available for interviews by appointment. VoIP recording, based on ASC's software solution, EVOip, captures telephone calls from the network using both active and passive solutions to store, play back and archive the entire interaction. Quality monitoring systems include the versatile INSPIRATIONpro, a user-friendly, browser-based software system designed to evaluate and analyze phone calls, screen activity, e-mails and chat. New advanced options let companies start recording based on any event on the agent's desktop, analyze the content of recorded calls through keyword spotting, and obtain immediate customer feedback. Specially for mid-size and smaller companies, ASC presents an integrated quality monitoring solution (IQM), an all-in-one package with the quality monitoring system, INSPIRATIONcompact. write your comments about the article :: © 2007 Computing News :: home page |