|
contents | business | |||||||
| Butler Group Conducts Technology Audit on eg work manager V5.0 Butler Group has recently conducted a Technology Audit on eg solutions' operations management software package; eg work manager V5.0 – a key module in the eg operational intelligence software suite. The audit highlights eg work manager V5.0 as an offering that is highly in demand as a result of its capability to provide users with functionality that will improve customer service whilst at the same time improve efficiency and productivity. Butler Group points out that the software provides detailed real-time operations management information for resource management and work scheduling, allowing users to gain insight into interlinking factors that affect operational performance. According to Butler Group, the software allows for work to be planned, resourced, and tracked through to completion, with the latest version of the software offering significant enhancements in the areas of case and end-to-end process management, quality, forecasting, and executive management information. The audit states that users can see how a change in one factor, such as work volumes, or resource availability, will affect team performance in relation to other factors (e.g. customer service, or the requirement for particular skills). Butler Group believes the product is best suited to those companies that are dependent on clerical procedures and information processing in order to serve its customers, highlighting that eg solutions guarantees a fast Return on Investment following implementation of the software. eg allows it's customers to retain a percentage of eg's fees, to be paid only when the anticipated results are achieved and product prices are set based on achieving a 2:1 ROI in 12 months for the majority of clients. Other key findings of the report detail that eg work manager V5.0 can be used independently of eg's principles of operational management noting that these principles are based on well-known manufacturing production management techniques. The report does, however, emphasise that eg work manager V5.0 is ideally deployed alongside eg's principles of operational management in order to achieve the benefits eg promises. write your comments about the article :: © 2007 Computing News :: home page |