|
contents | business | |||||||
| ASC Introduces New Integrated Quality Monitoring Solution ASC is presenting a new integrated quality monitoring solution for growing businesses at CallCenterWorld. It is being held in Berlin, Germany, from February 27 to March 2, and ASC is exhibiting at booth 4C2. IQM includes the quality monitoring solution, INSPIRATIONcompact, and provides traditional, IP or hybrid voice recording through MARATHON EVOlite. It is easy to use and maintain. Since it is based on the reliable platform used for INSPIRATIONpro, it can be expanded to include many advanced features offered by that system. INSPIRATIONcompact provides quality monitoring for smaller businesses and supports TDM, IP or hybrid recording for 32 to 60 seats depending on the mode of communication. It stores up to 100, 000 hours of recordings online and may be used with bulk or selective recording. INSPIRATIONcompact provides browser-based playback and includes many of the web applications found in the well-known INSPIRATIONpro solution. It works with Linux-based operating systems and supports the MySQL database. VoIP recording is based on ASC's EVOip solution. The product captures telephone calls from the network, using both active and passive solutions, and enables storage, playback and archiving of the entire interaction. An entirely software-based solution, MARATHON EVOlite is tailored for smaller businesses and lets them preserve all oral communications, often necessary for regulatory compliance or order verification. IQM may be expanded to add additional channels or seats and include new features such as screen recording. INSPIRATIONcompact may be conveniently upgraded into the higher-end quality monitoring solution, INSPIRATIONpro, to support multi-site support, customer feedback and speech processing. Other expanded capabilities include the scheduling and distribution of reports, the use of customized report templates, and special interactive programs between agents and supervisors. INSPIRATIONpro may be used for an unlimited number of seats and allows more concurrent recordings and report templates than INSPIRATIONcompact. write your comments about the article :: © 2007 Computing News :: home page |