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| XSell Releases XSell Customer Service Marketing Platform V3.0 XSell has announced the release of version 3.0 of its XSell Customer Service Marketing platform. The enhancements included in version 3.0 were designed to overcome the challenges associated with the deployment of complex employee incentive structures within a customer service marketing program including different incentives by product, associate level and type of offer, as well as the success of the offer. Enhancements to the XSell Customer Service Marketing platform will help companies alleviate the burden of tracking offers that are made and determining the associated compensation. In addition, high level results are directly reported to individual participants as productive activity occurs, increasing the program's efficiency. The newly added features to the XSell Customer Service Marketing platform incorporate the specific workflow processes of each individual organization and make them compatible to various product offerings and partner relationships. Users can also configure organizational hierarchy to link associates to roles and teams, as well as define management structures. Additionally, the platform now includes the ability for associates to view performance and objectives in real-time with a personalized dashboard feature. With additional reporting and customizable options, users can create and design unique incentive programs. write your comments about the article :: © 2007 Computing News :: home page |