i2: Listening to Customers Helps Fight Crime

A survey of 65 law enforcement agencies across 14 countries has revealed that many police forces make their own decisions in terms of information technology. The survey, conducted by information and communication technology research specialist Quadriga Consulting, on behalf of world-leading visual analysis software company, i2, aimed to build a clearer picture of information technology use within law enforcement agencies across the world.

Part of i2's ongoing commitment to customer-focused product development, the survey incorporated the views of both existing and potential customers from local, regional and national police forces, as well as government and military intelligence agencies.

i2's Marketing VP, Zoe Baxendale, said: "The survey, conducted by Quadriga Consulting Ltd, is just one of a number of ways we use to consult with the wider intelligence community. We are wholly committed to developing products and solutions that will benefit our customers and we regard asking them what they want as fundamental to our development and quality strategies."

Jeffrey Peel of Quadriga Consulting, said: "This survey highlighted to i2 the importance of information and communication technology in law enforcement agencies in a variety of countries across the world. The survey also underlined the influence both political structures and geographical location have on the way different agencies work, emphasising the need for companies, like i2, to listen to the needs of their users."

Zoe added: "More than 2000 law enforcement, intelligence, military and commercial organisations in over 100 countries have invested in i2's award-winning suite of visual investigative analysis software and we pride ourselves on the service we provide to them. By listening to the requirements of our present and future customers across the world, we are able to develop products and solutions that will directly benefit them and the global fight against crime and terrorism."

write your comments about the article :: 2007 Computing News :: home page