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| Envox Worldwide Introduces Envox CT Connect 7 Envox Worldwide has announced the availability of Envox CT Connect 7, the latest version of the Company's standards-based CTI software. Envox CT Connect 7 provides enhanced computer telephony interoperability with IP communication networks and integration with platforms based on Web Services or service oriented architectures. Envox CT Connect 7, which makes it faster and easier to build solutions to improve customer service and contact centre operations, is helping to drive the transition from proprietary systems to communications solutions based on open standards, such as SIP and Web Services. The following key new features are included in Envox CT Connect 7: • SIP call control – enables call monitoring and third-party call control among SIP-enabled devices, such as soft-switches, gateways and end-points, eliminating the need for expensive proprietary, switch-specific CTI links. Enterprise-class contact centre solutions can now be deployed on IP-based communications infrastructures. • A Web Services-based application programming interface – enables organisations to easily create next-generation contact centre solutions that integrate with standard business solutions such as CRM, SFA and unified communications, over a service oriented architecture. • Integrated Envox Call Information Manager – enables applications to optimize call processing as the call moves from the IVR front-end to the agent's desktop, or between agents across distributed contact centres with multi-vendor communication systems. Envox Call Information Manager controls the telephony and application data associated with a call, such as an account number or caller ID, and makes this data available to applications. Existing customers are well aware of the unique benefits provided by Envox CT Connect, which includes out-of-the-box compatibility with more than 30 PBXs. They count on the product's broad PBX support to easily extend their contact centre applications to virtually any communications environment without any additional development effort. Now, with SIP support included, Envox CT Connect 7 will enable them to provide the next-generation contact centre solutions that their clients demand. write your comments about the article :: © 2006 Computing News :: home page |