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| WIND Selects TTI Telecom's Netrac ServiceImpact Solution TTI Team Telecom International announces that Wind Telecomunicazioni SpA (WIND) has decided to deploy TTI Telecom's ServiceImpact. ServiceImpact will enable WIND to take a more customer-centric and proactive approach to Service Assurance. WIND's decision comes in the midst of an already established relationship between the two companies. TTI Telecom has been working with WIND to enhance their network management and service assurance capabilities for three years. More recently, TTI Telecom developed ServiceImpact, a module which brings a more business-oriented and customer-centric approach to their Netrac suite, identifying and preventing impact of Operations Measurements events on end-user experience. Building on the success achieved under the relationship's current framework, WIND has decided to include ServiceImpact as well. Netrac ServiceImpact immediately identifies affected services and customers by using real-time correlation between network faults and service topology. Netrac ServiceImpact better enables business-driven problem resolution that improves customer service by reducing the time needed for attending to network failures. Furthermore, the ServiceImpact correlation engine takes into account changes on both network topology and customer base by working with various data sources such as inventory systems and CRM databases. It has an intuitive, web-based GUI that allows for the creation of powerful impact rules at both global and service levels. Netrac ServiceImpact performs flawlessly under high loads, easily scaling up according to the demanding requirements of service providers. write your comments about the article :: © 2006 Computing News :: home page |