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| Aldon Unveils Community Manager 7.5 Aldon has announced Aldon Community Manager 7.5, the latest version of its incident tracking and requirements management solution and strategic piece to the Aldon Suite. Aldon Community Manager 7.5 introduces mission-critical functionality to both the business and IT user, providing Service Level Agreement (SLA) reports, project tracking templates for compliance, and Personal Information Manager (PIM) synchronization. The added functionality quickly translates into improved IT responsiveness to business demand and streamlined processes across the IT organization. Aldon Community Manager plays a key role in the application lifecycle, managing change requests and requirements, monitoring approval processes, associating issues and requirements with development projects, all the while providing automated workflow and process status at each stage of software development. With the added functionality delivered to Aldon Community Manager 7.5, organizations gain a more powerful product to help accelerate application development and ensure quality level of end-results. Aldon Community Manager simplifies the management of Service Level Agreements with its unique SLA reporting feature, helping organizations ensure they remain in compliance with their contractual obligations. The SLA reports are particularly useful for IT outsourcing, as the system provides the accountability necessary to enforce the terms of a specific contract. Aldon Community Manager 7.5 is able to track every project and every piece of code as part of the application lifecycle, and then provide strategic reports that project response and resolution times. Service levels can then be expedited through workflows, which automate service processes and provide the flexibility to escalate processes to the right people to meet the deadlines. Dashboards also provide real-time information on service levels and allow corrective action to be taken before service levels decline below an unacceptable limit. Aldon Community Manager 7.5 now comes with additional compliance project tracking templates specific to Sarbanes-Oxley and HIPAA - regulatory issues that mandate the tracking and documentation of every change made in the application lifecycle. Aldon Community Manager 7.5 automatically documents the change management workflow processes, and delivers the information straight into the compliance specific templates. Aldon Community Manager also has pre-existing templates that include IT Infrastructure Library (ITIL) management, sales tracking, issue management, human resource management, and many others. In addition, a wide variety of management reports can be easily created using Aldon Community Manager's reporting and metrics component, ranging from preconfigured issue status reports, to performance metrics reports, to completely customized reports. Aldon Community Manager 7.5 now provides access to an optional add-on that synchronizes users' appointments, due dates, tasks, and contact information, with a Personal Information Manager (PIM) e.g., Blackberry, Palm OS, Microsoft Outlook, Lotus Notes, Windows Mobile for PocketPC and others. Users benefit from a single source to access their key project information, which helps keep delivery times on schedule, reduces mismanagement of tasks, and ultimately converts into increased productivity. write your comments about the article :: © 2006 Computing News :: home page |