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| ValCom Unveils WebSPOC Version 7.0 ValCom has announced the availability of WebSPOC Version 7.0. WebSPOC is a Web-based, Single-Point-Of-Contact software solution, which centralizes standard, repeatable IT business processes. The latest enhancements allow more effective service management through a robust workflow engine, procure and dispatch capabilities and tighter integration with internal and external suppliers. And, WebSPOC Version 7.0 is the first IT service management solution to layer standards-based eProcurement on top of an ITIL-compatible CMDB architecture, enabling true end-to-end asset lifecycle management. As one complete Service Management solution, WebSPOC's latest enhancements provide optimal process efficiency in both service support and project management. WebSPOC Version 7.0 features: - Workflow engine enabling IT organizations to integrate and manage the business processes of service management faster and more effectively. - Service support processes for Incident, Problem, Change, Configuration and Service Level Management processes. - Consistent, accurate data support maintained for each service process through an active configuration management database (CMDB). - Standards-based e-Procurement layered on top of an ITIL-compatible CMDB architecture, enabling true end-to-end asset lifecycle management. - Procurement and dispatch capabilities that tightly integrate equipment suppliers and external service providers into ITIL processes. - Extensible, federated CMDB architecture that integrates with existing asset management tools. - HP's SmartLink Certification which gives customers assurance of a seamless and bi-directional integration between WebSPOC and HP OpenView Service Desk. - Self-Service Portal with categorized service offerings, integrated product configuration standards, and delivery workflows with associated SLAs. - Modern Web-browser user interface and an AJAX-optimized architecture. Commercially available since January 2006, WebSPOC is a Web-based, Single-Point-Of-Contact, software solution leveraging industry-leading methodologies perfected from years of proven field experience. Using the solution, IT organizations are able to resolve incidents more quickly, proactively adapt to changes, and reduce cycle times by assigning service level agreements to each individual task composed within a work package. WebSPOC business benefits include: - Streamlined collaboration throughout the internal and external supply chain - Process optimization for improved productivity and efficiency - Active Product and Service Catalog for accurate SLA Management - Governance and Compliance offering better control and visibility into IT projects. write your comments about the article :: © 2006 Computing News :: home page |