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| FrontRange HEAT 8.4 Is Available FrontRange Solutions has announced the general availability of the latest version of HEAT Service & Support, the fully customizable Help Desk and external customer support tool that logs and tracks issues through completion. HEAT 8.4 not only features enhanced and improved functions based on HEAT 8.38, but also offers brand new streamlined technology and additional automation. The newest feature to HEAT is the Call Logging Dashboard, which provides a one-stop location for common views and metrics. The new dashboard allows individual users to add hyperlinks to personal call groups, allowing for quick access to incident records based upon commonly used search criteria. In addition, the Metrics Section gives end users access to popular Help Desk metrics. A new Administration Navigation Dashboard has also been added to help the administrator quickly find and locate information and functions with a few simple clicks. HEAT 8.4 is currently available to new customers, as well as to current users on maintenance as an upgrade. Additional enhancements to HEAT 8.4 include the ability to run Auto Ticket Generator (a utility used to update and create incident records through e-mail monitoring) as a Windows NT Service, which allows greater functionality on any computer. Improved layouts, better navigation controls and redesigned icons simplify the new interface, which helps simplify the workflow, as well as ramp time for new users. write your comments about the article :: © 2006 Computing News :: home page |